Privacy Policy

Last updated: 15th November 2025

This Privacy Policy explains how Merit Flooring (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit our website www.meritflooring.co.uk or contact us in relation to our flooring services.

We are committed to safeguarding your privacy and ensuring that your personal data is protected in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Merit Flooring
Based in Hartley Wintney, United Kingdom
📞 01252 844177
sales@meritflooring.co.uk

We provide professional flooring supply and installation services across Hartley Wintney and surrounding areas.

This website is hosted on the Wix Studio platform, which provides the online platform that allows us to present and manage our content.

2. Information We Collect

We may collect and store the following types of information:

Personal details: name, phone number, email address, and address (when provided via contact forms or quote requests).
Website usage data: pages visited, time spent on the site, and browser type (collected automatically via cookies and analytics tools).
Communication history: any correspondence between you and us (emails, phone calls, or messages sent via our website).

3. How We Use Your Information

We use your personal information for the following purposes:

To respond to enquiries and provide quotes or services you have requested.
To manage appointments and installations.
To send important updates or relevant information about your booking.
To improve our website, services, and customer experience.
To comply with legal and regulatory obligations.

We will never sell or share your personal data with third parties for marketing purposes.

4. How We Store & Protect Your Data

Our website is hosted on Wix.com’s secure servers. Wix provides SSL encryption and uses industry-standard data protection practices to keep your information safe.

Data submitted through contact forms is securely transmitted and stored within the Wix platform or associated business email systems. Access to this data is limited to authorised Merit Flooring personnel only.

We retain personal information only for as long as necessary to provide our services and meet legal requirements.

5. Cookies & Analytics

Our website uses cookies to improve user experience and understand how visitors use the site. Cookies are small text files stored on your device.

You can manage or disable cookies through your browser settings at any time. For more information about cookies used by Wix, please visit:
https://support.wix.com/en/article/cookies-and-your-wix-site

6. Third-Party Services

We may use trusted third-party tools to analyse site traffic or manage communications (for example, Google Analytics or Wix forms). These providers comply with GDPR and process data only on our behalf.

7. Your Rights

Under the UK GDPR, you have the right to:

Access the personal data we hold about you.
Request correction or deletion of your data.
Withdraw consent for us to contact you.
Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

To exercise these rights, please contact us at sales@meritflooring.co.uk.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will always be posted on this page with a revised “Last updated” date.

9. Contact Us

If you have any questions or requests regarding this Privacy Policy or your personal data, please contact:

Merit Flooring
📞 01252 844177
sales@meritflooring.co.uk.
Hartley Wintney, United Kingdom